Northern Arts Academy - NAA
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POLICIES

There are two terms in the 2018-2019 NAA Year

 Term 1: September 17th  2018 - January 26th 2019

Term 2: January 28th  2019 - June 8th 2019

Withdrawal

All students have the option to withdraw after a 6 week trial period or at the halfway point of the year (January 26th, 2019). In such cases we will happily refund the remainder of the lesson fees. If you continue after the initial 6 weeks, you are committed for the 1st term. If you continue after the 1st term then you are committed for the 2nd term.

Payment

Students may not commence instruction (whether private lesson or group class) until registration has been confirmed and payment has been processed. Students are not considered registered until payment has been received.

Late registration for Northern Arts Academy Instruction is accepted up to and including the third week of classes. Late students are responsible for paying the full term’s tuition.

NSF cheques are subject to a $25 service charge. If a payment is declined, the student will receive a notification by email and is expected to remit payment immediately. The student must provide an alternate form of payment within 10 business days. If a payment is over 10 business days late, there is an additional $20 reinstatement fee. All applicable fees and outstanding balances must be paid in full before lessons or classes can be resumed.

Attendance

Students are expected to be present and on time for all private lessons and group classes and to participate actively in their musical development. Time lost as a result of student lateness will not be made up. A time has been reserved for you regardless whether or not you attend. For these reasons, we have instituted the following policies for missed lessons and classes:

Missed private lessons

If you need to cancel a lesson due to illness or emergency, please notify us at 705 943 8541. If a lesson is missed due to illness or emergency and there is at least 24 hrs. notice, every effort will be made to reschedule the lesson. However, in this circumstance a make-up lesson is not guaranteed - it will be done as a courtesy whenever possible as scheduling permits. Please note: should your teacher not receive at least 24 hrs. notice, a make-up lesson will not be scheduled.

Missed group classes

There is no make-up for students missing group classes. In the event of teacher absence, an alternate instructor will be assigned for the evening, or a make-up scheduled at a mutually convenient time.

School closure

For school closures due to inclement weather, please be advised that the Northern Arts Academy will follow school board closure announcements. In the event of a closure we will send out email notifications or text messages to all affected students. Any lessons or classes cancelled due to weather will be rescheduled. If the lesson or class cannot be rescheduled at a convenient time, a tuition credit or refund will be issued.

Teacher absence

For private lessons that are cancelled due to teacher absence, a makeup will be offered at a mutually convenient time. If the class cannot be rescheduled, a tuition credit or refund will be issued at the end of term.

Promotional Release

Unless otherwise requested, students may appear in Northern Arts Academy promotional materials and/or media which may include visual or audio representation.

Communication

As email or texting is the most efficient form of communication with students, it is the responsibility of the student or parent/guardian to check their email and phones for school updates. Please keep your online profile with us up to date and make any necessary changes to your contact information as soon as possible.