Northern Arts Academy - NAA
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POLICIES

NAA UPDATED STUDIO POLICIES

 

Payment

Students may only commence instruction (whether private lesson or group class) when registration has been confirmed and payment has been processed. Students are not considered registered until payment has been received.  Late registration for Northern Arts Academy Instruction is accepted up to and including the third week of classes. Late students are responsible for paying the full term’s tuition.

NSF cheques are subject to a $25 service charge. If a payment is declined, the student will receive a notification by email and is expected to remit payment immediately. The student agrees to provide an alternate form of payment within 5 business days. If any payment is over 5 business days late, there is an additional $20 reinstatement fee. All applicable fees and outstanding balances must be paid in full before lessons or classes can resume.

Withdrawal

All students have the option to withdraw after a 6 week trial period or at the halfway point of the year. In such cases we will happily refund the remainder of the lesson fees. If you continue after the initial 6 weeks, you are committed for the 1st term. If you continue after the 1st term then you are committed for the 2nd term.

In-Person Learning during COVID at the NAA Studio (163 East Street)

In monitoring current health updates regarding private and group singing as well as considering everyone’s safety, , the NAA will be providing in-person instruction.

COVID Protocols at the NAA Studio

In order to attend all lessons and classes in-person the following requirements/protocols must be followed:

Waiver Form

  • All students entering the Northern Arts Academy Studio will be required to submit a waiver form that will be emailed to you before the beginning of your attendance at the Studio.

 

Masking/Sanitization/Physical Distancing

  • We will be adhering to strict APH COVID guidelines regarding masking and sanitization.  

All students must sanitize and wear a mask upon entering and while inside the building.  

PLEASE NOTE:  For the Singers studying in our building, we strongly recommend a Singer’s Mask (available from Amazon.ca).  The one we recommend for teen/adults is the Protec Singer’s Face Mask Model A344.  A disposable medical grade mask will work well for children--the mask should tightly cover their nose and chin.

There will be sanitizer available upon entering the building, but we ask that students provide their own masks (worn above the nose at all times).

 

Lesson Attendance

  • We ask if students are unwell to stay home.  Please notify your instructor in advance for accommodation.  

 

Attendance

Students are expected to be present and on time for all private lessons and group classes and to participate actively in their musical development. Unfortunately, time lost as a result of student lateness cannot be made up. A time has been reserved for you regardless of whether or not you attend. For these reasons, we have instituted the following policies for missed lessons and classes:

      Missed private lessons

  • If you need to cancel a lesson due to illness or emergency, please notify us in advance at northernartsacademy@shaw.ca or by the cell number you have been provided by your instructor. If a lesson is missed due to illness or emergency and there is at least 24 hrs. notice, every effort will be made to reschedule the lesson or to arrange a Zoom session in lieu of the in-person lesson. However, in this circumstance a make-up lesson is not guaranteed - it will be done as a courtesy whenever possible as scheduling permits.

      Missed group classes

  • There is no make-up for students missing group classes. In the event of teacher absence, an alternate instructor will be assigned for the evening, or a make-up scheduled at a mutually convenient time.

      School closure

  • For school closures due to inclement weather, please be advised that the Northern Arts Academy will follow school board closure announcements. In the event of a closure we will send out email notifications or text messages to all affected students. Any lessons or classes cancelled due to weather will be rescheduled. If the lesson or class cannot be rescheduled at a convenient time, a tuition credit or refund will be issued.

      Teacher absence

  • For private lessons that are cancelled due to teacher absence, a makeup will be offered at a mutually convenient time. If the class cannot be rescheduled, a tuition credit or refund will be issued at the end of term.

      In-Person lesson interruption due to changing Covid-19 measures

  • In the unexpected event that future lockdowns may occur due to changing Covid-19 measures, we will move seamlessly to all online-only instruction until APH confirms it is safe to resume in-person activities.

     

Promotional Release

Unless otherwise requested, students may appear in Northern Arts Academy promotional materials and/or media which may include visual or audio representation.

Communication

As email or texting is the most efficient form of communication with students, it is the responsibility of the student or parent/guardian to check their email and phones for school updates. Please keep your online profile with us up to date and make any necessary changes to your contact information as soon as possible.